LEADERSHIP TEAM

The APCO Holdings leadership team has decades of automotive experience
and a proven track record of driving results.

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Finbarr O’Neill
Executive Chairman
Finbarr O’Neill
Executive Chairman
Finbarr (“Fin”) O’Neill joined the Board of APCO in February 2018 and was named CEO & Chairman in May 2019. Fin has over 20 years of experience as CEO with various companies in the automotive industry. Most recently, Mr. O’Neill was President and CEO of J.D. Power. In his 10 years with J.D. Power, Fin helped lead the firm through a period of dramatic expansion into data & analytics, and integration of strategic acquisitions including the NADA Used Car Guide and the used car pricing consumer website National Appraisal Guides. Previously, he served as CEO of Hyundai Motor America where he helped lead a brand turnaround, Mitsubishi North America, and Reynolds & Reynolds.
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Scot Eisenfelder
Chief Executive Officer
Scot Eisenfelder
Chief Executive Officer
Scot joined APCO in 2020 as Senior Vice President of Strategy and Planning to grow the company in an increasingly digital and competitive auto retail environment—bringing a rich background in the automotive industry and deep expertise in selling products and services to the retail market. Prior to joining APCO, Scot held leadership positions at Affinitiv Inc., AutoNation, JM Solutions, Reynolds & Reynolds, JD Power, and Accenture. He received a Bachelor of Arts degree in Economics from Princeton and an MBA from Wharton Business School.
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John Lee
Chief Operating Officer
John Lee
Chief Operating Officer
John Lee joined APCO in 1991 with the primary responsibility of developing and managing APCO’s insurance relationships and risk management policies and procedures. He was promoted to President in 2003 after having served in various positions, including Chief Operating Officer. Prior to joining APCO, John was a Claims Manager at General Group International and Maryland Casualty Company. He holds a B.A. from Furman University and an Honorary Degree in Foreign Studies from Kansai Gaidai University in Hirakatashi, Japan.
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Bob Haeffner
Chief Financial Officer
Bob Haeffner
Chief Financial Officer
Bob joined APCO in 2022 as Chief Financial Officer. He brings nearly 30 years of experience in finance and accounting with a deep understanding of the automotive retail industry. Bob brings a wealth of industry experience in accelerating growth and raising capital, strategic business planning, mergers and acquisitions, and corporate governance. Bob comes to APCO with significant financial executive experience in consulting and the automotive sector. Most recently, he served as Vice President and CFO of Southeastern Toyota Distributors, LLC. He received his master's degree in business administration from the University of Miami and his bachelor's in economics and management from Trinity College in Deerfield, Ill.
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David DeCredico
SVP, Strategic Accounts
David DeCredico
SVP, Strategic Accounts
David DeCredico joined APCO as its Vice President for Reinsurance Programs in 2004 after spending the early part of his career in Public Accounting. David holds a Bachelor of Arts degree from Wake Forest University and a Master’s of Science in Management from the Georgia Institute of Technology. David is also a licensed Certified Public Accountant. In 2007, in addition to managing EasyCare’s Dealer Reinsurance programs, he took on primary responsibility for Program Development and managed the relationships with all of APCO’s OEM and other private labels. In January 2014, he also took on responsibility for managing APCO’s Business Development team.
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James Virgoe
SVP, Managing Director GWC
James Virgoe
SVP, Managing Director GWC
James has over 20 years of experience in the automotive industry. With a strong track record of managing top-performing territories, developing new channels of business, and building revenue-producing relationships, James leads GWC’s high-performance sales organization with a focus on creating stronger market penetration. His deep understanding of the competitive landscape helps drive organizational innovation and growth as the industry continues to evolve.
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Rob Volatile
SVP, Managing Director EasyCare
Rob Volatile
SVP, Managing Director EasyCare
Rob has spent the last 30 years in the automotive retail and finance space. In that time Rob has been a national trainer, worked with hundreds of dealers to optimize their profits, and has been recognized both in publication and by his peers as an expert in the field. Rob was the founder and owner of Northeast Dealer Service and Strategic Diversified, serving the mid-Atlantic region for over 20 years, merging with APCO Holdings in 2021 where he now serves as a Senior Vice President. Rob and his family call eastern Pennsylvania home and are active in their community and their public charity, The Wallace Volatile Foundation, with a mission of helping children in need.
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Kate Eltringham
SVP, Marketing & Strategy
Kate Eltringham
SVP, Marketing & Strategy
Kate Eltringham joined APCO in 2013 as GWC Warranty’s Director of Marketing and was promoted to Vice President of Marketing in 2015, leading the APCO marketing team on many initiatives that have played an integral role in the company’s growth in the industry. Kate brings over 15 years of experience in marketing, product management and strategic planning. Previously, she held progressive roles with CIW Enterprises and InterMetro Industries, a former business unit of Emerson Electric Corporation. Kate has a Bachelor of Science degree in Marketing and Spanish from King’s College and an MBA from Wilkes University.
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Monte Pinkett
SVP, Chief Information Officer
Monte Pinkett
SVP, Chief Information Officer
Monte Pinkett joined APCO in 2005 focused on supporting IT applications, infrastructure and driving technology innovation. As Vice President of IT, he brings over 25 years of experience, more than a decade in the automotive industry, specializing in leading business systems transformations, strategic application and services development, successful IT/business alignment, all through a cybersecurity lens. Prior to joining APCO, Monte served as IT Senior Manager at The Home Depot and began his career at IBM. Monte received a Bachelor of Science degree in Computer Science from Hampton University.
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Crystal Meinert
VP, Human Resources
Crystal Meinert
VP, Human Resources
Crystal Meinert joined APCO Holdings in 2017 as Director of Human Resources for GWC Warranty, and now leads HR for APCO Holdings. Crystal works with a skilled team to align human resources with business objectives and develop staffing strategies to promote talent and growth. Prior to joining APCO, Meinert held roles with companies such as CVS Health and Amazon. Meinert holds a Bachelor of Science degree in Management and Human Resources from Bloomsburg University and is certified as a Professional in Human Resources by SHRM and HRCI (SHRM-CP, PHR).
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